Contact Centrely
Email us at hello@centrely.com.au. So we can route it fast, start your subject line with what it's about: Sales (thinking about Centrely), Support (product help or billing), Urgent (a problem with your live site), or Privacy (a request about personal information).
What to expect
Email is the only channel, and that is deliberate. Centrely is a small operation. A phone number nobody reliably answers is worse than no phone number, so we have not published one — everything is written down, which also means a request is never lost between people.
- Hours: Monday to Friday, 9am–5pm AEST, excluding national public holidays.
- Replies: within one business day. Email received outside those hours is answered the next business day.
- Urgent (your live site is down or showing wrong fees): start the subject line with that word and we treat it ahead of everything else during business hours.
If your centre is part of a group and you would rather talk before committing multiple locations, say so and we will arrange a call.
Report an error in a guide
Centrely corrects material factual, calculation and product-description errors as soon as they're confirmed — see the editorial policy. Include the page URL and what you believe is wrong.
Privacy requests
For access, correction or deletion of personal information, email us with enough detail to find the record (for families: the centre you contacted and the email or mobile used). See the privacy policy.
Centres and support
Operators can reach the same address for product help, billing questions or to close an account.
If you're a family who needs to change or cancel a tour, you can do it yourself — open the link in your confirmation email or text message and you'll see both options, with the centre's next available times. No login, no account. If the time you want isn't there, or you'd rather speak to someone, the centre's own phone number is on that same page.